Empowering Our Delivery Associates for Excellence
Team Resources
Active Shooter Procedure
In light of recent events, it is important that you are prepared for what could happen. This video will guide you on a recommended procedure if a similar situation were to occur.
Following Distance
Oftentimes, it can be difficult to maintain a proper following distance. With the proper technique, you can master it like a pro in no time!
Driver Safety
Here are ten helpful reminders that you should follow while on the road.
Safety Guidelines
Safety is an essential aspect of our culture, and it's something we instill throughout our company.
3 Points of Contact - Entering and Exiting your Delivery Van
Some of the most common accidents and injuries occur when DAs can’t maintain 3 points of contact while entering and exiting vehicles.
That’s why proper package staging is important to ensure that the DA can safely exit the vehicle while always using three points of contact.
How To Load the Delivery Van
Here you will learn the proper way to load your van as it can sometimes be overwhelming. In this tutorial, you'll learn the proper way to load up a van for success.
Additional tips
Here are five things that you should add to your delivery toolbox!
Apartment, Apartments, Apartments...
As we all know, apartment delivery can be challenging. Here are tips to guide you through the process.
Always Check the Map
The map is one of the most underrated tools that a you can use for accurate deliveries. Here's a quick guide that will help lead to your mastery.
Group Stops
They are an integral part of the operation and should be done properly.
Dispatch
Our Screen
Here's an inside look at what your dispatchers see daily: The Cortex View
Customer Delivery Feedback and Compliance
Customer Compliance
Contacting the customer is a crucial part of your job. It's imperative that you call, text, and call with every delivery before marking a package as undeliverable.
Customer Delivery Feedback – Delivery Accuracy Fundamentals and Technique
Here are fundamental techniques that are essential to your accurate delivery performance.